Returns Policy

Thank you for shopping with us at meowjo.com.
Our Return and Refund Policy is designed to ensure a transparent and fair process for all customers.
Please review the details below regarding eligibility, procedures, and timelines.

Scope and Contact Information

For any questions regarding returns or refunds, please contact our customer service team through one of the following methods:

Email : contact@meowjo.com

Phone : +44 7397 944427

Headquarters (France)
Meowjo – 10 rue de Penthiève, 75008 Paris, France

UK Correspondence & Returns Office
Meowjo – 86–90 Paul Street, London, EC2A 4NE, United Kingdom

Meowjo is operated by SALOMON MARTIN EI, registered in France under SIRET 97879543300017.
Orders are shipped exclusively to the United Kingdom.
This website operates under French law.

Policy Overview

  • Return Period : 30 days from the delivery date

  • Refund Processing Time : within 10 business days from receipt of returned goods

  • Return Shipping Costs : covered by the customer unless the item is defective or incorrect

Order Cancellations

Orders may be cancelled within 2 hours of purchase by contacting our customer service team.
If your order has already shipped, please follow the steps in the “Return Instructions” section below.

Return Conditions

We accept returns under the following conditions :

  • Return Window : within 30 days of delivery

  • Condition : items must be unused, in original packaging, and with all tags attached

  • Proof of Purchase : required for all returns

  • Exceptions : custom, personalized, or hygiene-related items are non-returnable unless unopened and unused

Return Instructions

1. Contact Customer Service

Send an email to contact@meowjo.com including your order number, reason for return, and (if applicable) photos of the item.

2. Receive Authorization

Our team will review your request and send a return authorization with detailed instructions.

3. Package Carefully

Include the return authorization form and use a tracked shipping method.

Shipping Costs

  • Covered by the customer for voluntary returns

  • Covered by Meowjo if the product is defective or incorrect

Refund Policy

  • Inspection : returns are inspected within 7 business days of receipt.

  • Approval : once approved, refunds are processed within 10 business days to your original payment method.

  • Notification : you will receive a confirmation email once your refund has been issued.

If you do not see the refund within the expected timeframe, please check with your bank before contacting us.

Exchange Policy

We offer exchanges for defective or incorrect items.
Contact us within 30 days of delivery — Meowjo will cover the return shipping for eligible exchanges.
For size or colour changes, please initiate a return and place a new order.

Exceptions and Special Cases

  • Defective or Damaged Items : report within 48 hours of delivery. We will arrange a no-cost return and offer a replacement or full refund.

  • Incorrect Product : we will cover all return costs and send you the correct item promptly.

  • Lost Packages : contact us if your order has not arrived within the estimated timeframe. We will investigate with the carrier.

Return Shipping Address

All returns are processed at our UK facility for convenience of our United Kingdom customers :

Meowjo
86–90 Paul Street
London, EC2A 4NE
United Kingdom

Refunds are issued once the item is received and inspected at this address.

Cross-Border Business Structure

Meowjo is a French-registered business serving customers in the United Kingdom.
Our legal headquarters remain in Paris (France), while our UK returns and correspondence office in London ensures faster handling and communication.
This setup guarantees transparent cross-border operations, efficient support, and compliance with French law and UK consumer standards.

Legal and Business Identity

Meowjo is operated by SALOMON MARTIN EI, registered in France under SIRET 97879543300017.
Headquarters (France) : 10 rue de Penthiève, 75008 Paris, France
UK Office : 86–90 Paul Street, London, EC2A 4NE, United Kingdom
Phone : +44 7397 944427
Email : contact@meowjo.com

Jurisdiction : This website operates under French law.
Orders are fulfilled and shipped exclusively to customers in the United Kingdom.