Terms and Conditions

ARTICLE 1 – SCOPE

These general terms and conditions of sale apply to all sales made through the website meowjo.com.
By placing an order on this website, you agree to the terms below.

ARTICLE 2 – ORDERS

Orders placed through our automated system are considered proof of the nature and content of the transaction.
Meowjo confirms acceptance of the order via the email address provided by the customer.
The sale is final once payment is confirmed by Meowjo.
Meowjo reserves the right to refuse or cancel any order from a customer involved in an existing payment dispute.

ARTICLE 3 – PRODUCT AVAILABILITY

Our offers and prices remain valid as long as they are visible on the website.
Product availability depends on current stock and our suppliers.

If an ordered item becomes unavailable, the customer will be informed by email.
Delivery times indicated at checkout or in confirmation emails are approximate and may vary based on product availability and shipping method.

Pre-orders: Products marked as pre-order include an estimated release date. This date may be modified by the supplier, and Meowjo cannot be held responsible for such changes.

ARTICLE 4 – PRICES

All prices are listed in GBP (£) and include VAT.
Prices exclude potential customs duties or local taxes, which remain the buyer’s responsibility.
Orders are invoiced at the rate in effect at the time of order confirmation.

Meowjo reserves the right to modify prices at any time without prior notice.

ARTICLE 5 – SHIPPING FEES

Shipping is free for all United Kingdom orders.
Each order is processed individually — separate orders cannot be combined.

ARTICLE 6 – PAYMENT

Payments may be made using one of the following secure methods:

  • Visa

  • MasterCard

  • American Express

  • Debit and Credit Cards

  • Shop Pay

  • Apple Pay

  • PayPal

All transactions are processed through secure payment gateways.
No banking information is stored on meowjo.com.
Once payment is confirmed, your order is validated and processed.

ARTICLE 7 – DELIVERY

Meowjo currently ships exclusively within the United Kingdom.
Delivery is made to home addresses or collection points.

Estimated delivery times are 7 to 15 business days from the dispatch confirmation email.
Meowjo is not liable for carrier-related delays beyond this timeframe.
Customers receive email notifications when their order is being prepared and when it has shipped, including tracking information.

ARTICLE 8 – WARRANTY – RETURNS – REFUNDS – CANCELLATION

All items sold on meowjo.com are new and guaranteed against manufacturing defects.

If an item is defective or incorrect, the buyer has 30 days from delivery to request an exchange or refund.
Products must be returned unused, in their original packaging, with all accessories and documentation.

Return requests should be sent to contact@meowjo.com including order number, reason for return, and supporting photos.
For full details, please refer to the Returns Policy available on the site.

ARTICLE 9 – TRANSFER OF OWNERSHIP AND RISK

Ownership is transferred to the buyer only after full payment.
Risk of loss or damage passes to the buyer upon delivery.

ARTICLE 10 – DATA PROTECTION

Meowjo is responsible for all personal data collected via meowjo.com.
This data is processed in accordance with the European General Data Protection Regulation (GDPR).
Customers may request access, correction, or deletion of their personal data by contacting contact@meowjo.com.

ARTICLE 11 – LIABILITY

Meowjo shall not be held liable for non-performance caused by force majeure such as strikes, floods, or fires.
Product descriptions are based on supplier information.
Meowjo cannot be held responsible for external websites linked from its site or for damages resulting from misuse of the products.

All products comply with applicable French and EU standards for goods sold to UK consumers.

ARTICLE 12 – APPLICABLE LAW AND JURISDICTION

These Terms and all related transactions are governed by French law, as Meowjo is legally registered in France under SIRET 97879543300017, with its headquarters located at 10 rue de Penthiève, 75008 Paris, France.

However, because Meowjo serves customers based in the United Kingdom, all purchases made through meowjo.com are also subject to the mandatory consumer protection rights granted under UK law.

In the event of a dispute, UK consumers may choose to bring an action before the competent courts in their country of residence (United Kingdom), in accordance with UK consumer legislation. Alternatively, disputes may be brought before the competent French courts, where meowjo's legal headquarters are located.

This dual framework ensures full transparency and compliance with both French commercial regulations and UK consumer protection standards, providing fair and lawful protection to all customers.

ARTICLE 13 – CUSTOMER ACCEPTANCE

By confirming an order, the customer acknowledges full understanding and acceptance of these terms.
Meowjo reserves the right to modify these conditions at any time without prior notice.

CROSS-BORDER BUSINESS STRUCTURE

Meowjo is a French-registered business serving customers in the United Kingdom.
Our legal headquarters are located in France, while customer service operates in English via a UK-based phone number and a London correspondence office to better support our UK clients.
This setup ensures transparent cross-border operations and full compliance with French commercial law and UK consumer standards.

CONTACT INFORMATION

Email: contact@meowjo.com

Phone: +44 7397 944427

Headquarters (France):
10 rue de Penthiève, 75008 Paris, France

UK Correspondence Office:
86–90 Paul Street, London, EC2A 4NE, United Kingdom

Hours: Monday–Friday, 9:00 AM – 6:00 PM (responses within 24–48 hours)

BUSINESS IDENTITY

Meowjo is operated by SALOMON MARTIN EI, registered in France under SIRET 97879543300017.
Orders are sold and shipped to customers located in the United Kingdom.
This website operates under French law while respecting all UK consumer protection rights.