Shipping Policy

Who We Are

Meowjo (“we,” “us,” or “our”) operates the website meowjo.com.
Our mission is to ensure a smooth, reliable, and transparent delivery experience for every customer.

Shipping Costs

Free Shipping: We offer free shipping on all United Kingdom orders.
No additional delivery fees or hidden costs apply at checkout.

Shipping Range

Delivery Area: We currently ship exclusively within the United Kingdom.
Future Expansion: Any future updates to our shipping destinations will be announced here.

Order Processing Time

  • Order Cut-Off Time: 11 PM (UTC+1, Paris time)

  • Handling Time: 1–2 business days (Monday to Friday)

  • Transit Time: 6–13 business days (Monday to Friday)

  • Total Estimated Delivery Time: 7–15 business days

After shipment, a confirmation email containing your tracking number will be sent.

Tracking and Delivery

Once your order has been dispatched, you will receive an email with tracking information.
If you have not received tracking details within 3 business days after purchase, please contact us.

Lost or Damaged Items

Damaged Orders: If your parcel arrives damaged, contact us within 48 hours of delivery. We will arrange a replacement or refund.
Lost Orders: If your order does not arrive within the estimated timeframe, contact us immediately so we can initiate an investigation with our delivery partners.

Returns

For information on returns, eligibility, and refunds, please refer to our dedicated Returns Policy page available on the website.

Cross-Border Business Structure

Meowjo is a French-registered business serving customers in the United Kingdom.
Our headquarters are located in Paris, France, while our UK correspondence and logistics office in London ensures smooth order processing and communication.
This arrangement provides transparent operations, efficient customer support, and full compliance with French commercial law and UK consumer protection standards.

Contact Information

If you have any questions or concerns regarding this Shipping Policy, please contact us:

Email: contact@meowjo.com

Phone: +44 7397 944427

Headquarters (France):
10 rue de Penthiève, 75008 Paris, France

UK Correspondence & Logistics Office:
86–90 Paul Street, London, EC2A 4NE, United Kingdom

Hours: Monday–Friday, 9:00 AM – 6:00 PM (responses within 24–48 hours)

Legal and Business Identity

Meowjo is operated by SALOMON MARTIN EI, registered in France under SIRET 97879543300017.
Orders are fulfilled for customers in the United Kingdom.
This website operates under French law.